Which credit cards do you accept and do you accept any other on-line payments?
Visa, Mastercard, Discover, and American Express cards are accepted. Debit cards that have the Visa or Mastercard logo are also accepted. We do not accept credit card payments from outside the United States. We also accept on-line payments through BidPay and PayPal.
Can I cancel my order?
Yes, as long as the item is canceled with 24 to 48 hours. If more than 24 to 48 hours has passed, and the order has already been processed by one or our vendors, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. It is important to note that window treatments are custom made to fit your windows. Once fabric has been cut by our vendors, we must accept delivery of that fabric. This also applies to verticals, blinds, shades, and other like products.
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 72 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
Can I return an item that is damaged, defective, or I just don't want?
Products that are damaged or defective may be returned. They will be replaced or repaired as required by the vendor who supplied the item.
You may not return an item just because you don't want it anymore. Therefore, it is important to be sure the product is what you want at the time you place the order. Window treatments are custom made to fit your windows and generally cannot be sold to another customer.
DO NOT RETURN A PRODUCT WITHOUT FIRST CONTACTING OUR COMPANY FOR AN APPROVAL OF THAT RETURN. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
Why was I charged sales tax and/or a handling fee on my purchase?
State tax is applied to all orders placed through our ONLINE CATALOG if that product is shipped to an address in Florida. This is required by the State of Florida. All items of a window treatment are taxable including labor charges.At the present time, orders shipped outside of Florida are not taxable. All orders are charged on one time handling fee of $4.99. Orders received from other countries are charged a higher fee. Contact us for information on fees to other countries.
How long will it take to receive my order?
This information is for shipments to the United States only. Shipping to other countries will take much longer. Contact us for information about shipping times to other countries. If the ordered item is in stock, the standard shipping time via UPS ground is 5-10 days. If you are ordering a custom made product, it will be shipped after it has been manufactured. For example, a CUSTOM BEDSPREAD requires 3-4 weeks to manufacture after your fabric has been received at our location. Verticals, blinds, shades, etc. require 1-2 weeks to manufacture before they are shipped. Our Sheer Beauty products require about 6 weeks before shipment. You will be notified of the estimated delivery time.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, you may indicate a different shipping address. The form you fill out will ask for your address and the address of the person you wish to ship the item to. Remember to use a street address, not a Post Office Box, for any shipping address.
How are shipping charges calculated?
Shipping charges vary according to product type and destination.
Because we do not warehouse all of our items, your order may be shipped directly from one of our authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.
Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.
!! DISCLAIMER !! PRODUCTS THAT ARE CUSTOM MADE TO FIT YOUR WINDOWS MAY NOT BE RETURNED BECAUSE OF INCORRECT INFORMATION YOU GAVE US. PLEASE USE CARE WITH YOUR MEASUREMENTS. BE SURE YOU HAVE SELECTED THE RIGHT FABRIC STYLE AND COLOR. THE PRODUCT WILL BE MADE TO YOUR EXACT SPECIFICATIONS. IF YOU HAVE QUESTIONS, PLEASE CONTACT US FOR HELP!